Contact support
Can't find the answer? Email us at support@laya.net. A real person reads every message.
Email supportReport a sync problem
What to include
The more context you give us, the faster we can help. The email buttons above pre-fill a template for you.
- What you were trying to do, what you expected, and what actually happened.
- A link to the affected board or work item (or its ID).
- The approximate time the problem happened, with your timezone.
- Any error message you saw (a screenshot helps).
For sync and integration problems
Also tell us:
- Which connected platform is affected (Jira, Azure DevOps, monday.com, GitHub or GitLab).
- Whether the problem affects one item or all items on the board.
- Whether authentication or permissions changed recently on the connected platform (password rotated, admin changed, token revoked).
Before writing in, the troubleshooting guides solve the most common problems in a few minutes.
Reporting a security concern
If you believe you've found a security vulnerability, email support@laya.net with “Security report” in the subject line and do not share the details publicly. Please include steps to reproduce, and never include passwords, tokens or recovery codes in the email. See account security for more.