Contact support
Can't find the answer? Email us at support@laya.net — a real person reads every message.
Email supportReport a sync problem
What to include
The more context you give us, the faster we can help. The email buttons above pre-fill a template for you.
- What you were trying to do, what you expected, and what actually happened.
- A link to the affected board or work item (or its ID).
- The approximate time the problem happened, with your timezone.
- Any error message you saw — a screenshot helps.
For sync and integration problems
Also tell us:
- Which connected platform is affected (Jira, Azure DevOps, monday.com, GitHub or GitLab).
- Whether the problem affects one item or all items on the board.
- Whether authentication or permissions changed recently on the connected platform (password rotated, admin changed, token revoked).
Before writing in, the troubleshooting guides solve the most common problems in a few minutes.
Reporting a security concern
If you believe you've found a security vulnerability, email support@laya.net with “Security report” in the subject line and do not share the details publicly. Please include steps to reproduce — and never include passwords, tokens or recovery codes in the email. See account security for more.