Terms of Service
These Terms of Service (“Terms”) govern your access to and use of Laya at laya.net and app.laya.net, including the Laya Board for Jira app and any other software, apps and services we provide (together, the “Service”). The Service is provided by Laya.net, 29 Highcroft, Waterlooville, PO8 0BT, United Kingdom (“Laya”, “we”, “us”, “our”).
By creating an account, accessing the Service, or clicking to accept, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind that organisation, and “you” means that organisation. If you do not agree, do not use the Service.
When you create an account we record which version of these Terms you accepted and when. The date above identifies this revision.
1. Definitions
“Workspace” means a Laya tenancy created by you or your organisation. “Administrator” means a member with Owner or Admin rights in a Workspace. “Member” means any person you invite into a Workspace. “Your Content” means all data, text, files, and other material you or your Members submit to, create in, or connect to the Service, including mirrored copies of items from Connected Tools. “Connected Tool” means a third-party service you authorise Laya to access, such as Jira, Azure DevOps, monday.com, GitHub or GitLab. “Personal Data” has the meaning given in the UK GDPR.
2. The Service
Laya is a work-management product providing native boards, documents and roadmaps, and optional two-way synchronisation with Connected Tools. We may add, change, or remove features as the product evolves. Where a change would materially reduce core functionality you rely on, we will give reasonable notice.
We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during the term of these Terms, for your internal business purposes, subject to these Terms.
3. Eligibility and your account
You must be at least 16 years old, or the age of digital consent in your country if higher. You are responsible for your account, for keeping your credentials secure, and for all activity under your account. Provide accurate registration details and keep them current. Tell us promptly at support@laya.net if you suspect unauthorised use.
We strongly recommend enabling two-factor authentication. You are responsible for configuring the security controls the Service makes available to you.
4. Workspaces, Administrators and Members
A Workspace is controlled by its Administrators. Administrators can invite and remove Members, change roles and permissions, connect and disconnect Connected Tools, access, export, modify and delete Your Content within the Workspace, and share boards externally.
If you join a Workspace created by someone else, that organisation controls the Workspace and the content in it, and its own policies apply to you. You accept that the Workspace owner may exercise the rights above in relation to content you contribute. Where we act as processor for a Workspace, we act on its instructions.
5. Fees, early access and future paid plans
The Service is currently free during early access. No payment details are required and we hold none. Free access is provided for the current early-access period and may be changed or ended.
If we introduce paid plans, we will give notice before any charge applies to you, and you will be able to decline and stop using the paid features. No charge will be applied without your express agreement. Where fees do become payable, they are exclusive of VAT and other taxes, which you are responsible for unless we are required to collect them.
The Laya Board for Jira app is distributed through the Atlassian Marketplace and is free; where Atlassian licensing or billing applies to a marketplace app, Atlassian’s terms govern that relationship in addition to these Terms.
6. Your Content and the licence you give us
You own Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, adapt (for formatting and display), and back up Your Content, solely to operate, secure, support and improve the Service for you and your Members, and as otherwise instructed by you. This licence ends when Your Content is deleted, subject to routine backup cycles.
You are responsible for Your Content, for having the rights necessary to submit it, and for ensuring your use of it complies with applicable law. We do not monitor Your Content routinely, but we may remove or disable content that we reasonably believe breaches these Terms or the law.
We do not sell Your Content, do not use it for advertising, and do not use it to train artificial intelligence models. See our Trust Centre.
7. Our intellectual property
The Service, including all software, design, text, graphics, and the Laya name and marks, is owned by us or our licensors and is protected by intellectual property law. Except for the limited rights expressly granted in these Terms, no rights are granted to you.
You must not copy, modify, reverse engineer, decompile, or create derivative works from the Service, except to the extent that restriction is prohibited by law; resell, sublicense or provide the Service as a service bureau to third parties; remove proprietary notices; or use the Service to build a competing product.
8. Feedback
If you send us suggestions, ideas or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without restriction or obligation to you. We are not required to keep feedback confidential. You do not have to send us feedback.
9. Acceptable use
You must not, and must not permit anyone else to:
- use the Service unlawfully, or to store or transmit unlawful, infringing, defamatory, obscene or harmful material;
- upload malware, or anything designed to interrupt, damage or limit the functioning of software or hardware;
- probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, except under our published vulnerability disclosure process;
- interfere with or disrupt the Service, including by overloading it, scraping it, or accessing it by automated means beyond the interfaces and rate limits we provide;
- access the Service to build a competing product, or to benchmark it for publication without our prior written consent;
- impersonate any person, misrepresent your affiliation, or share your credentials;
- use the Service to send unsolicited communications, or in breach of the rights of others including privacy and intellectual property rights;
- use the Service in a way that breaches the terms of any Connected Tool, or that circumvents another provider’s licensing or access controls.
Report abuse to support@laya.net. Report suspected vulnerabilities as described in our security programme.
10. Connected Tools and third-party services
When you connect a third-party tool, you confirm you are authorised to do so and that doing so does not breach your agreement with that provider. Your use of a Connected Tool remains governed by that provider’s own terms, and it remains your system of record for the data it holds.
We act only on the access you grant, to synchronise and display data on your behalf and to write back the changes you make. We are not responsible for Connected Tools, for their availability, or for changes they make to their APIs or terms that affect how the Service works with them. If a provider withdraws or restricts access, we may have to change or discontinue the corresponding functionality.
External sharing features let you publish a read-only view to people outside your organisation. You are responsible for what you share, and for revoking a share link when it is no longer appropriate.
11. AI features
Some features use third-party artificial intelligence models. They are optional: content is sent to an AI provider only when you choose to run an AI action on it. Your Content is not used to train models, by us or by the provider. AI output may be inaccurate or incomplete, is provided for assistance only, and you are responsible for reviewing it before relying on it. Do not submit content to AI features that you are not permitted to disclose to a third-party processor. Our AI sub-processor is named in our sub-processor list.
12. Early access and beta features
The Service is in early access, and some features may be identified as beta, preview or experimental. Those features are provided for evaluation, may be changed or withdrawn at any time, may contain defects, and are excluded from any commitment as to availability or support. Do not rely on them for business-critical processes.
13. Confidentiality
Each party may receive non-public information from the other that is marked confidential or would reasonably be understood to be confidential. Each party will protect the other’s confidential information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisers who need it and are bound by confidentiality obligations. This does not apply to information that is public through no fault of the recipient, independently developed, or lawfully received from a third party, and does not prevent disclosure required by law provided the other party is notified where lawful to do so.
14. Data protection and privacy
Our handling of Personal Data is described in our Privacy Policy. Where we process Personal Data on your behalf, our Data Processing Agreement applies and forms part of these Terms; in the event of conflict on the processing of Personal Data, the DPA prevails. Our sub-processors, international transfer mechanisms, retention practice and security measures are published in the Trust Centre.
You are responsible for having a lawful basis for the Personal Data you place in the Service, for providing any notices and obtaining any consents required from your own data subjects, and for the instructions you give us.
15. Security
We implement appropriate technical and organisational measures to protect the Service and Your Content, described in our security programme. No service can be guaranteed completely secure. You are responsible for the security of your own systems, credentials and Connected Tool authorisations, and for configuring the controls we make available.
16. Availability, support and maintenance
We aim to keep the Service available and reliable, but during early access it is provided without a guaranteed service level. We may perform maintenance, and may need to do so without notice where urgent. Support is provided by email at support@laya.net and through the in-product support form, on a reasonable-endeavours basis.
17. Suspension
We may suspend your access, in whole or in part, where we reasonably believe it is necessary to protect the Service, other customers or third parties; where you are in material breach of these Terms; where required by law; or where your use presents a security risk. Except where doing so would be unlawful or would compromise security, we will tell you why and, where the issue is curable, give you an opportunity to fix it.
18. Term and termination
These Terms apply from the moment you first use the Service and continue until terminated.
You may stop using Laya at any time and deactivate your account from your profile settings, which signs you out everywhere. Deactivation is not erasure. To have your account and Personal Data erased, email privacy@laya.net and we will action it.
We may terminate these Terms or your access on notice for material breach that is not cured within a reasonable period, or immediately where the breach is not capable of cure or where required by law. We may also discontinue the Service, or any part of it, on reasonable notice.
On termination: your right to use the Service ends; you should export Your Content first, using the export functions in the product, because deletion is intended to be final. Our handling of Your Content after termination is described in data retention and deletion. Sections that by their nature should survive — including 6 (as to accrued rights), 7, 8, 13, 19, 20, 21, and 26 to 31 — survive termination.
19. Warranties and disclaimers
Each party warrants that it has the authority to enter into these Terms. You warrant that Your Content and your use of the Service comply with these Terms and applicable law.
Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all implied warranties and conditions, including satisfactory quality, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or that it will meet your requirements. We do not warrant the results obtained from using the Service, including AI output.
20. Your indemnity
You will indemnify and hold us harmless against losses, damages, liabilities, costs and reasonable legal fees arising from a third-party claim relating to Your Content, your breach of these Terms or of applicable law, your use of a Connected Tool in breach of that provider’s terms, or your use of external sharing. We will notify you of any such claim, give you control of the defence (provided any settlement that admits liability or imposes obligations on us needs our consent, not unreasonably withheld), and give you reasonable co-operation at your expense.
21. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, anticipated savings, goodwill, or for loss or corruption of data.
Our total aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the amounts you paid Laya for the Service in the 12 months before the event giving rise to the claim, or (b) £100.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or, where you are a consumer, any of your statutory rights. Because the Service is currently free, you should assess whether it is appropriate for business-critical use, and maintain your own backups of anything you cannot afford to lose.
22. Publicity
Neither party may use the other’s name or logo publicly without prior written consent. If you give us consent to name you as a customer, you may withdraw it at any time by emailing support@laya.net, and we will stop using it within a reasonable period.
23. Export control and sanctions
You must comply with applicable export control and sanctions laws. You confirm that you are not located in, or ordinarily resident in, a country or territory subject to comprehensive sanctions, and that you are not a person with whom dealing is prohibited under applicable sanctions law. You must not make the Service available to any such person.
24. Compliance with law
Each party will comply with applicable laws in performing under these Terms, including anti-bribery, anti-corruption and modern slavery legislation.
25. Changes to these Terms
We may revise these Terms. Where a change is material, we will publish the revised Terms with a new date and take reasonable steps to bring it to your attention, which may include asking you to accept them before continuing to use the Service. Changes that are not material take effect when published. If you do not agree to a revision, you must stop using the Service.
26. Force majeure
Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, epidemic, industrial action, failure of utilities or telecommunications, denial-of-service attacks, or acts of government. This does not apply to payment obligations.
27. Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of substantially all of our assets, on notice to you. Any other assignment is void.
28. Notices
We may give notice by email to the address on your account, or by posting in the Service. You may give notice to us at support@laya.net, or by post to Laya.net, 29 Highcroft, Waterlooville, PO8 0BT, United Kingdom. Notices are deemed received on the next business day after sending.
29. Relationship of the parties
Nothing in these Terms creates a partnership, joint venture, agency or employment relationship. Each party is an independent contractor.
30. Entire agreement, severability and waiver
These Terms, together with the Privacy Policy and, where applicable, the Data Processing Agreement, are the entire agreement between us about the Service and supersede any prior agreement or understanding. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remains in force. A failure to enforce a provision is not a waiver of it. A person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
31. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory law of your country of residence.
32. Contact
Laya.net, 29 Highcroft, Waterlooville, PO8 0BT, United Kingdom.
General and support: support@laya.net
Privacy and data protection: privacy@laya.net
Security reports: support@laya.net with “Security report” in the subject line.
See also our Privacy Policy and the Trust Centre.