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Troubleshooting

Fix sign-in, connection and sync problems step by step.

  1. Start here: find the right fixMatch what you see to the right troubleshooting guide, and know exactly what to send support when you need a human.
  2. Sign-in problemsFix a rejected password, a magic link that never arrives, bounced social sign-ins and two-factor lockouts.
  3. Jira connection issuesReauthorise an expired Jira connection, find missing sites and projects, and untangle private versus shared workspace mirrors.
  4. Azure DevOps connection issuesSort out Microsoft sign-in and organisation access, personal access tokens, state mapping and slow updates from Azure DevOps.
  5. monday.com connection issuesReconnect a revoked monday.com token, fix column mapping, and understand what deliberately does not sync.
  6. GitHub and GitLab connection issuesFix token scopes and lost repository access, and learn which fields deliberately do not sync so gaps are not mistaken for bugs.
  7. Sync not updatingA step-by-step playbook for stale boards: expected sync speed, health checks, pause states, conflicts and recovery.
  8. Missing boards or itemsFind boards and items that seem to have vanished: workspace mix-ups, archived boards, hidden filters and connect-time scope.