Troubleshooting Laya Board for Jira
Fix common problems in Laya Board for Jira: moves that are refused, greyed-out buttons, missing boards, sync banners and connection messages.
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On the board
| What you see | What to do |
|---|---|
| "No workflow transition to that status from here." | Your Jira workflow has no transition between those two statuses. Move the card through a status that has one, or ask your Jira admin to change the workflow. |
| A greyed-out button | Hover over it: the tooltip says which Jira permission it needs, or that it needs a linked laya.net workspace. |
| "Connect Laya.net first" | That feature lives on a laya.net workspace. Connect laya.net. |
| "Ask your admin to connect" | A Jira admin restricted linking to admins. Ask one to connect the site. |
| A board is missing | You only see boards for Jira projects you can browse. Ask your Jira admin for access to the project. |
| A change does not show | Choose Refresh. Changes made elsewhere in Jira arrive in the background, and returning to the tab updates the board. |
| "This mirrored Jira board is read-only inside Laya Board" | A Jira project added as an external board is read-only there. Open the project's own Laya Board to edit it. |
Sync and the laya.net connection (admins)
| What you see | What to do |
|---|---|
| People report a duplicate board, or that sync is broken | Check Laya.net connection in the app settings first: they may be looking at a different laya.net workspace from the one this site is linked to. |
| A Sync health banner says inbound events are failing | Choose Repair. It registers the write-back bridge again, which fixes both inbound changes and failing write-backs. |
| "The Laya.net connection is no longer valid" | The link was revoked or has expired. Reconnect from the settings screen. |
| "This app now points at a different Laya.net environment" | Reconnect from the settings screen. |
| "The Laya workspace disconnected this Jira connection" | Someone disconnected it on laya.net. Reconnect if that was a mistake. |
| "This Jira site is already connected to a different laya workspace." | Each site links to one workspace. Use that workspace, or disconnect it first. |
A short laya.net outage never shows as a disconnection: the app tells the two apart. The admin guide has the full list of banners.
Still stuck? Contact support.
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Contact supportEmail support@laya.net and include what you expected, what happened, and a link to the affected board or item so we can help quickly.