Workspaces explained
What a Laya workspace is, the difference between Personal and Team workspaces, and what lives at workspace level.
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A workspace is the container everything in Laya lives inside: your boards, work items, docs, roadmap, members and connections. You can belong to several at once, each with its own members, boards and settings.
Personal vs Team workspaces
Laya has exactly two kinds of workspace, and the kind is fixed at creation: a workspace can never change from one kind to the other.
| Personal | Team | |
|---|---|---|
| Who can access it | Only you (invites are disabled) | Anyone you invite |
| URL | /personal/{handle} | /{handle} |
| Typical use | Private boards, notes and experiments | Your team's shared boards and connected tools |
| CRM | Not available | Available |
| SprintPoker | Not available (use a team workspace) | Available |
You choose your first workspace
When you create a Laya account, Laya asks Where do you want to start? and makes nothing until you choose: a Team workspace (you name it and pick a starting board), a Personal workspace named after you (for example "Alex's Workspace"), or a team workspace that has invited your email address. You can add more workspaces at any time. See Create and switch workspaces.
Workspace URLs and handles
Every workspace has a handle that forms its web address. Team workspaces live at laya.net/{handle} and Personal workspaces live at laya.net/personal/{handle}. A Personal and a Team workspace may even share the same handle, because they live under different paths. Owners and Admins can change the handle later in Settings → General. Laya warns before saving, because every link using the old URL stops working immediately (there are no redirects), while boards, members and sync are unaffected.
- Handles are 3 to 32 characters: lowercase letters a to z, digits 0 to 9 and hyphens.
- A handle cannot start or end with a hyphen.
- Team handles cannot use reserved route words such as
personal,settings,connect,new,new-workspace,onboarding,me,issue,docs,crm,admin,api,invitesorexternal.
What lives at workspace level
The sidebar's workspace section gives every member access to Boards, Roadmap, Initiatives, Docs, Labels, Calendar, Views, Insights, plus CRM in Team workspaces. Workspace administration (Settings, Properties, Automations, Audit) appears in an Administration section for the workspace's Owner and Admins only.
Connections to other tools (Jira, Azure DevOps, monday.com, GitHub and GitLab) are also made per workspace, so each workspace keeps its own set of connected boards and its own sync health view.
Email support@laya.net and include what you expected, what happened, and a link to the affected board or item so we can help quickly.