Talk to the Laya team.
No ticket portal, no chatbot maze — every message lands with a person who can actually fix things. Pick the right address below and we will take it from there.
Product support
Something broken, syncing oddly, or just confusing? Email support@laya.net. The contact-support page has one-click email templates that pre-fill everything we need — including a dedicated one for sync problems — so you skip a round of back-and-forth.
General enquiries
Partnerships, press, feedback, or anything that is not a support request: hello@laya.net. For questions about the product itself, the features overview and pricing page cover the common ones.
Security & privacy
Believe you have found a vulnerability? Email support@laya.net with “Security report” in the subject and steps to reproduce — never include passwords or tokens. Privacy requests such as data erasure go to privacy@laya.net. How we protect your data is set out on the Laya security page.
Most questions are already answered in the Help Centre.
The Laya Help Centre covers setup, connections, sync and troubleshooting in step-by-step guides. These solve the most common questions in a few minutes:
- Troubleshooting: start here — the first-stop checklist when something is not behaving.
- Connect Jira to Laya — get a Jira board mirrored with two-way sync.
- How two-way sync works — what flows in each direction, and when.
- How Laya protects your data — where your work lives and how credentials are encrypted.
- Frequently asked questions — quick answers across the whole product.